MPESA Attendants

Key Responsibilities

M-Pesa Transactions & Cash Handling

• Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases
• Ensure accurate recording of all transactions and balances
• Maintain sufficient float and cash levels at all times
• Balance cash and M-Pesa float daily and report any discrepancies immediately

Customer Service

• Serve customers professionally, courteously, and efficiently
• Respond to customer inquiries regarding M-Pesa services and transactions
• Resolve basic customer complaints or escalate issues where necessary
• Build and maintain positive customer relationships

Compliance & Security

• Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines
• Ensure proper KYC (Know Your Customer) procedures are followed
• Maintain confidentiality of customer information and transaction data
• Observe security procedures to prevent fraud, loss, or theft

Reporting & Record Keeping

• Maintain accurate transaction records and daily reconciliation reports
• Prepare end-of-day summaries for review by the supervisor
• Ensure proper filing of transaction-related documentation

Required Qualifications and Experience

• KCSE minimum grade C minus.
• Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage
• Basic computer literacy
• Strong numerical and record-keeping skills
• Ability to work long hours, weekends, or shifts as required

Core Competencies

• High integrity and honesty
• Strong attention to detail
• Excellent customer service and communication skills
• Ability to work under minimal supervision
• Trustworthy, reliable, and accountable
• Ability to work in a fast-paced environment