Operations Assistant - Asset Finance
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Industry Banking / Financial Services Founded 2018 Type Private Website https://ke.ncbagroup.com/ Address Mara Rd. Upper-hill P.O Box 44599-00100, Nairobi Kenya
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Job Purpose Statement
To deliver exceptional business performance by providing operations support and excellent customer service to clients
Key Accountabilities (Duties and Responsibilities)
Financial 8%
- Introduce new business to the bank through cross selling
- Ensure no income leakage by collecting the necessary bank charges
Internal business processes 62%
- Ensure completeness of applications, KYC verification and thorough searches are done for all applications under review.
- Ensure CRB and other relevant checks are done for all applications and customers and their respective relationship managers are notified the same day the application is received or reviewed.
- Zero tolerance to data capture errors, Searches errors, or failure to input all mandatory fields resulting to send backs
- Achieve set turnaround time to ensure customers and dealers are satisfied. The overall TAT target for initiation phase is 0.1 days.
- Ensuring effective management and requisition of the department’s stationery requirements. Ensure that there is adequate supply of the necessary stationery at all times.
- 100% adherence to policies, procedures and statutory guidelines.
- Audit, Compliance and Risk Rating = Satisfactory.
- Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
- Nil repeat findings.
- Policy and procedure knowledge.
Customer 25%
- Update customers, dealers & RMs on the pending documents for each application on the same day.
- Ensure that there is a robust departmental internal customer satisfaction rating by ensuring the team lives the NCBA Values
- Deliver Exceptional customer service to all stakeholders.
Learning and growth 5%
- Achieve at least 40 hours of learning/training through E-learning, Internal & External training activities.
- Ensure compliance with the leave policy on block leave and minimum carry over.
- Maintain own high performance.
- Own up-to-date and action based competency assessments and development plans for self.
Job Specifications
- Academic: Degree in a business related firld or any other relevant discipline
- Professional: Professional courses in business related fields
- Desired work experience: One year working experience in a banking environment