Operations Room Supervisor Security - Laikipia
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Industry Consulting Founded 2009 Type Private Website http://www.summitrecruitment-search.com/ Address Blixen Court 2, 3, 4 & 5 Karen Road
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The successful candidate will serve as the first point of command during critical incidents, exercising sound judgement and decisive leadership under pressure.
Key Responsibilities
- Lead the operations room during assigned shifts, coordinating operators and ensuring effective monitoring, communication, and information flow.
- Command incident response processes, ensuring incidents are assessed, prioritized, escalated, and coordinated in line with established procedures.
- Maintain operational readiness of communication, monitoring, dispatch, and incident management systems, identifying and escalating equipment or system gaps.
- Manage radio communications, ensuring proper net management, channel discipline, call protocols, and adherence to communication procedures.
- Monitor and coordinate field operations, maintaining situational awareness and supporting teams with timely information and tactical direction during incidents.
- Prepare accurate operational reports and shift handovers, documenting incidents, actions taken, outstanding issues, and relevant operational trends.
- Identify capability gaps in equipment, procedures, systems, or personnel and provide practical recommendations to senior management to strengthen operational effectiveness.
Key Qualifications
- A Degree or Diploma in Security Management, ICT, Criminology /KCSE qualification with a minimum grade of B in Mathematics and English.
- 5 years’ experience in security, military, law enforcement, wildlife protection, or an operations centre environment.
- Demonstrated tactical or command experience, with the ability to remain calm and decisive during high-pressure incidents.
- Strong knowledge of radio communication protocols, including net management, channel discipline, escalation procedures, and operating protocols.
- Strong IT literacy and systems aptitude, with experience operating or supervising multi-platform monitoring, dispatch, or incident management systems.
Deadline for applications: 25th September 2026