Operations Special Projects Lead

Key Responsibilities

The successful candidate will:

• Coordinate the planning, implementation and completion of the firm’s special projects and strategic initiatives.
• Prepare project plans, timelines, budgets, trackers and progress reports.
• Follow up with team members, consultants, suppliers and external stakeholders to ensure agreed deliverables are completed on time.
• Coordinate conferences, training programmes, publications, stakeholder meetings and other firm initiatives.
• Support the development and implementation of standard operating procedures and internal administrative systems.
• Manage the firm’s operational calendar, office requirements, vendors and routine administrative activities.
• Coordinate client onboarding, engagement documentation, meeting follow-ups and service-delivery timelines.
• Maintain project records, client information, templates and the firm’s internal knowledge repository.
• Support staff onboarding, leave administration, performance tracking and training coordination.
• Maintain compliance calendars and assist with KYC, AML, data-protection and other operational compliance requirements.
• Liaise with the firm’s outsourced accountant, HR consultant and other external service providers.
• Identify operational challenges and recommend practical solutions to the firm’s leadership.

Qualifications and Experience

Applicants should have:

• A bachelor’s degree in Business Administration, Project Management, Law, Public Administration or a related field.
• Approximately three to five years’ relevant experience in operations, project coordination, programme administration, consulting or professional services.
• Experience coordinating projects involving several team members, consultants or external stakeholders.
• Strong planning, organisation, follow-up and problem-solving skills.
• The ability to prepare and maintain project plans, trackers, budgets and reports.
• Good written and verbal communication skills.
• Confidence using digital project-management, document-management and collaboration tools.
• The ability to work independently and manage several responsibilities simultaneously.

Experience in a law firm, consultancy, NGO, development organisation, environmental organisation or other professional-services setting will be an added advantage.

The Ideal Candidate

The ideal candidate is:

• Highly organised and reliable.
• Comfortable following up and holding others accountable.
• Practical and willing to perform tasks directly.
• Able to create structure in a growing organisation.
• Detail-oriented without losing sight of deadlines and outcomes.
• Interested in environmental sustainability, governance and impactful professional work.