Parts Sales Advisor

PURPOSE:

• Responsible for driving Parts sales through Retail and Workshop counters.

KEY RESPONSIBILITIES WILL INCLUDE:

Retail/Workshop counter Parts sales

• Response to customer enquiries and quotations.

Sales & Customer Acquisition

• Develop and maintain a diversified customer base through retail counter interactions and other platforms (email, telephone, WhatsApp).
• Drive parts sales to new and existing customers across all channels, ensuring a seamless purchasing experience.
• Proactively reactivate inactive customers and identify upsell/cross-sell opportunities through cold calling, targeted outreach, and relationship-building.
• Achieve sales targets

Order Processing

• Process parts sales orders with accuracy and efficiency, ensuring timely fulfillment.
• Collaborate with the Parts Ordering Analyst to improve demand forecasting accuracy by analyzing sales trends and customer needs.
• Perform substitution checks for unavailable parts and submit recommendations to Ordering Analyst
• Manage parts returns in compliance with established SOPs, including documentation, restocking, or disposal.
• Submit Vehicle Off Road (VOR) order parts lists to the Parts Ordering Analyst promptly to minimize downtime.
• Record lost sales in the ERP system to identify stock gaps and reduce future stockouts.

Customer Service & Relationship Management

• Respond promptly to all customer inquiries and follow through to sale completion.
• Conduct post-sale follow-ups to ensure customer satisfaction, address concerns, and gather feedback.
• Regularly review customer feedback to identify service gaps and implement improvements.
• Manage pending back orders and provide timely updates to customers on the status of VORs and backorders.

Quotation, Reporting & Administration

• Generate accurate quotations, orders and picking lists using the ERP system.
• Liaise with warehouse Assistant/s to ensure efficient and timely order fulfillment and delivery.
• Maintain organized filing of LPOs, invoices, and special-order receipts for easy retrieval and archiving.
• Document and file all parts related transactions (invoices, LPOs, deposit receipts)

Product Knowledge & Compliance

• Participate in refresher training on EPCs & ERPs
• Continuously update product knowledge through technical training sessions (for non-technical staff).
• Actively engage in departmental and company programs, campaigns, meetings, and seminars.
• Strictly adhere to all company policies, SOPs, and ethical standards.
• Perform any other additional duties as maybe assigned from time to time

PERSON SPECIFICATIONS
Academic Qualifications

• Degree or Diploma in Business, Automotive or any other related course from reputable institution

Experience

• Minimum of 3 years’ proven experience in Auto Parts business