PC Design and Change Management Specialist

Job Overview: 

• The P&C Design and Change Management Specialist ensures that P&C transformation initiatives — Workday enhancements, process redesigns, and digital rollouts — are genuinely adopted across IRC's global workforce, not just technically delivered. This role owns the people-readiness side of transformation: understanding who's affected, how ready they are, what could go wrong, and how to address it before it does.
• Working closely with the Training & Learning Delivery Specialist, Business Analysts, and P&C Partners, this role designs the change management approach for every initiative and embeds it from day one — from stakeholder impact assessments through go-live readiness and post-launch adoption tracking. The findings from this role directly feed the training design work led by the Training & Learning Delivery Specialist, ensuring training is built on a real understanding of who needs what.

Major Responsibilities: 

Change Management

• Design and execute structured change management plans and approaches for assigned P&C transformation initiatives, applying recognized methodologies such as ADKAR or Prosci, using templates and planning tools needed to do this consistently across projects
• Design and conduct stakeholder impact assessments at the start of every initiative, using a repeatable approach that captures affected populations, scale of change, adoption risks, and readiness gaps
• Develop stakeholder engagement plans for each initiative, determining the right messages, channels, and timing for each audience
• Build and execute communication plans for transformation initiatives, drafting audience-appropriate content in coordination with the Transformation & Digital Delivery Manager and relevant P&C teams
• Identify and proactively manage change resistance, developing approaches to address blockers and escalating significant risks with clear recommendations
• Establish change readiness checkpoints ahead of go-live, using tools and criteria to assess whether affected teams are prepared before launch
• Define and track adoption readiness metrics, identifying where adoption is lagging and recommending targeted interventions
• Identify and document change risks as part of regular project governance, with clear recommendations

Partnership & Knowledge Management

• Partner closely with the Training & Learning Delivery Specialist to ensure stakeholder impact assessments and readiness findings directly inform training design and sequencing
• Document change approaches, decisions, and lessons learned, contributing to the team's shared knowledge base
• Conduct post-implementation reviews on change effectiveness for every major initiative
• Stay current on change management best practices and organizational readiness approaches

Job Requirements: 

Work Experience

• 3–5 years of experience in change management or P&C/HR transformation roles
• Demonstrated experience executing structured change management on P&C technology or business transformation projects
• Experience using or adapting change management tools, templates, or frameworks
• Solid working knowledge of Workday from an end-user or project delivery perspective is a strong advantage
• Change management certification (Prosci, CCMP, or equivalent) is an advantage
• Experience in a complex, matrixed organization preferred

Demonstrated Skills and Competencies

• Solid working knowledge of change management methodologies (ADKAR, Prosci, or equivalent), applied practically
• Clear and adaptable communicator across audiences, from frontline users to senior stakeholders
• Data-aware: able to define readiness and adoption metrics, interpret findings, and recommend action
• Skilled at identifying and addressing resistance and readiness gaps
• Comfortable executing established methodology with precision and consistency, while identifying gaps or improvements to flag upward