People and Culture Business Partner
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Industry Banking / Financial Services Founded N / A Type Private Website https://www.mogo.co.ke/ Address Post Office Box Number 9979 - 00100, Nairobi, Kenya
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ABOUT THE ROLE
- This is an embedded Business Partner role sitting within a designated department. You will be the primary P&C interface for the department, partnering directly with the Head of Department and Line Managers to drive people strategy, operational HR delivery, and employee relations. This is not a generalist support role; it requires someone who can hold their own in complex ER matters, navigate Kenyan employment law confidently, and build credible relationships within a fast-paced, target-driven environment.
WHAT YOU WILL DO
Business Partnering
- Serve as the dedicated P&C point of contact for your assigned department, advising the HOD and Line Managers on people matters across the full employee lifecycle.
- Translate business priorities into actionable P&C interventions.
- Prepare and present people metrics and insights to departmental leadership.
Employee Relations & Compliance
- Lead end-to-end disciplinary and grievance processes, from issuing show cause notices and chairing hearings through to drafting findings reports and outcome letters , in full compliance with the Employment Act 2007 and company policy.
- Handle complex ER matters including summary dismissal, misconduct investigations, and formal grievances, with the confidence to defend decisions under legal scrutiny.
- Ensure all people practices are compliant with the Kenya Data Protection Act 2019 and relevant labour legislation.
Performance Management
- Drive the department's performance management cycle, goal setting, mid-year check-ins, formal reviews, and performance escalation where required.
- Support Line Managers in managing underperformance using structured frameworks, coaching them on giving effective feedback and managing without demotivating.
- Identify and manage formal PIPs in collaboration with line managers.
Recruitment & Onboarding
- Manage end-to-end recruitment for assigned roles, including sourcing, screening, coordinating assessments, and offer management.
- Oversee structured onboarding to ensure new hires are effectively integrated and up to productivity quickly.
Learning, Development & Engagement
- Design and facilitate targeted internal training sessions for Line managers covering feedback, performance management, recognition, and people leadership.
- Coordinate quarterly departmental training and sensitization initiatives in collaboration with the L&D function.
- Run and interpret engagement surveys, translating findings into concrete action plans owned at the department level.
People and Culture Projects & Process Improvement
- Lead or contribute to cross-functional P&C projects, from system requirements and process redesign to policy rollouts and compliance initiatives.
- Identify and close gaps in HR processes within the department, with a continuous improvement mindset.
WHAT YOU WILL NEED
Qualifications
- Bachelor's degree or Diploma in Human Resource Management or a related field.
- Minimum 6 years of progressive HR experience, with at least 2 years in a business partnering or embedded HR role.
- Active IHRM membership in good standing; CHRP-K certification is an added advantage.
- Demonstrable working knowledge of the Employment Act 2007, Kenya Data Protection Act 2019, and related labour legislation.
Competencies & Skills
- Fast/ Can think outside the box
- Strong interpersonal and communication skills
- Ability to manage multiple HR functions simultaneously
- Knowledge of labor laws, HR policies, and performance management best practices
- Strong organizational and project management skills
- Commitment to employee engagement, well-being, and development