About this role
Responsibilities
- Spearhead efficient and proper organization and management of Hospitality services
- Advise on the current trends in hospitality and food tastes
- Implement and adhere to the Quality management system and Customer Service Charter to meet customer requirements
- Steer conformity to industry regulations, food safety requirements and operating procedures;
- Benchmark with other institutions on best practices and implement them
- Provide specifications for the procurement of hospitality equipment materials and facilities;
- Oversee the requisition of hospitality equipment and materials
- Lead in the maintenance of an adequate inventory for hospitality requirements
- Promote and enhance mentorship and coaching strategies for the Unit;
- Coordinate and implement the risk management policy and strategies for the unit
- Supervise and appraise staff
Qualifications / Work Experience
- Management Course lasting not less than four (4) weeks from a recognized Institution
- Proficiency in computer applications
- Membership to a relevant professional body in good standing
- Bachelors Degree in any of the following disciplines: - Hotel and Catering Management or Hotel and Hospitality Management or its equivalent and relevant qualification from a recognized Institution
- Cumulative service period of nine (9) years’ relevant work experience, three (3) of which must have been at the grade of Senior Hospitality Officer or in a comparable position
Skills
Customer Service