Product Operations Associate

About the role:

• The role holder is a key member of the Digitization & Automation team. In this role, you will partner closely with our in-house tech team and business stakeholders to design, build, and implement intelligent, tech-enabled solutions that solve complex business bottlenecks. 

What you would be expected to do:

• Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause analysis (RCA) and partner with the internal development team to implement fixes.
• Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly.
• Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for user, functional, and non-functional requirements.
• Coordinate the rollout and expansion of new and existing products, features, and automations to new geographies and user groups, ensuring stakeholder queries are resolved.
• Streamline business processes utilizing AI and modern automation tools.
• Partner across cross-functional groups, contributing to the entire product lifecycle from initial design through development to launch.
• Steer the testing of applications, solutions, and web panels at various stages of the product lifecycle.

You might be a strong candidate if you:

• Possess 3+ years of experience within product operations, product management, or a closely related tech-delivery domain.
• Have excellent communication and project coordination skills.
• Demonstrate practical proficiency with Excel, SQL, and AI productivity tools.
• Are thoughtful, detail-oriented professional who takes pride in the quality and impact of their work.
• Demonstrate strong problem-solving skills with a knack for digging into the root causes of technical hurdles.