Receptionist
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QUALIFICATIONS
- Diploma or Bachelor's Degree in Tourism Management, Hospitality Management, or a related field
- Minimum of two years' experience in the hospitality industry
- Experience in a hotel, resort, or spa environment will be an added advantage
- Strong communication and customer service skills
- Ability to multitask while maintaining
- accuracy and professionalism
CANDIDATE PROFILE
- The ideal candidate should be welcoming. organised, confident, well-groomed, professional, and passionate about guest service in a busy hospitality environment.
KEY RESPONSIBILITIES
- Welcome guests warmly and provide a friendly, professional first impression Handle guest check-ins, check-outs, reservations, and enquiries efficiently
- Respond promptly to guest requests, concerns, and feedback
- Escalate guest issues where necessary for timely resolution
- Answer telephone calls, emails, and other communication channels professionally
- Coordinate with housekeeping, restaurant, spa, and other departments to ensure seamless guest experiences
- Maintain accurate guest records, billing information, and reservation details
- Process payments, issue receipts, and prepare daily front office reports
- Provide information about resort facilities, services, promotions, and local attractions Ensure the reception area remains clean, organised, and welcoming at all times
- Handle multiple tasks simultaneously while maintaining professionalism Uphold the resort's standards of hospitality, confidentiality, and customer satisfaction