Receptionist - Aesthetic Wellness Clinic
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Our client, a growing aesthetic and wellness healthcare provider, is looking for a professional, warm and customer-focused Receptionist to join their team in Muthaiga, Nairobi.
The successful candidate will be responsible for creating a welcoming client experience while efficiently managing appointments, enquiries and day-to-day front-office operations.
Key Responsibilities
- Welcome and professionally attend to clients and visitors.
- Manage appointments, bookings and client enquiries.
- Handle incoming calls, WhatsApp messages and other client communications.
- Provide accurate information about the clinic\'s services.
- Maintain accurate client and appointment records.
- Coordinate client flow and support smooth front-office operations.
- Handle payments and basic administrative records where required.
- Follow up with clients regarding appointments and consultations.
- Support customer service and client retention initiatives.
- Maintain strict confidentiality of client information.
Requirements
- Certificate/Diploma in Front Office, Customer Service, Hospitality, Business Administration or a related field.
- Previous experience in reception, front office, hospitality, healthcare, beauty or wellness is an advantage.
- Excellent communication and interpersonal skills.
- Professional and presentable.
- Good computer skills.
- Strong customer service orientation.
- Ability to handle clients with tact, patience and professionalism.
- Good organisational and multitasking skills.
- Experience handling WhatsApp and digital customer enquiries is an added advantage.