Our client, a growing aesthetic and wellness healthcare provider, is looking for a professional, warm and customer-focused Receptionist to join their team in Muthaiga, Nairobi.

The successful candidate will be responsible for creating a welcoming client experience while efficiently managing appointments, enquiries and day-to-day front-office operations.

Key Responsibilities

• Welcome and professionally attend to clients and visitors. 
• Manage appointments, bookings and client enquiries. 
• Handle incoming calls, WhatsApp messages and other client communications. 
• Provide accurate information about the clinic\'s services. 
• Maintain accurate client and appointment records. 
• Coordinate client flow and support smooth front-office operations. 
• Handle payments and basic administrative records where required. 
• Follow up with clients regarding appointments and consultations. 
• Support customer service and client retention initiatives. 
• Maintain strict confidentiality of client information. 

Requirements

• Certificate/Diploma in Front Office, Customer Service, Hospitality, Business Administration or a related field. 
• Previous experience in reception, front office, hospitality, healthcare, beauty or wellness is an advantage. 
• Excellent communication and interpersonal skills. 
• Professional and presentable. 
• Good computer skills. 
• Strong customer service orientation. 
• Ability to handle clients with tact, patience and professionalism. 
• Good organisational and multitasking skills. 
• Experience handling WhatsApp and digital customer enquiries is an added advantage. 

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