Receptionist and Office Administrator
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Role purpose
- Provide a warm, secure and efficient first point of contact for KLC while keeping front-office communication, records, visitors and routine administration under control.
Key responsibilities
- Welcome parents, visitors, suppliers and candidates professionally and enforce visitor-management procedures.
- Answer calls, emails and WhatsApp enquiries promptly and route each matter correctly.
- Support tour bookings, application follow-up, appointments and school-event registration.
- Maintain visitor, call, correspondence, courier, attendance and collection records.
- Prepare letters, schedules, meeting documents, filing and routine reports.
- Receive payments or documents only according to approved procedures and issue the correct acknowledgement.
- Manage reception presentation, office supplies, printing and basic equipment coordination.
- Protect confidential learner, parent and staff information.
- Support emergency communication and authorised child-collection verification when required.
Qualifications and experience
- Diploma or degree in Office Administration, Business Administration, Customer Service or a related field.
- 5–10 years of relevant front-office or administrative experience, preferably in a school, healthcare, hospitality or professional-services environment.
- Excellent spoken and written English and Kiswahili.
- Strong competence in email, word processing, spreadsheets, calendars and record-management systems.
- Warm, polished and calm under pressure, with strong accuracy and discretion.
- Experience dealing with parents and young children is an advantage.