Receptionist / Front Office
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Industry Healthcare / Medical Founded 1996 Type Private Website https://www.jordanhospital.or.ke/# Address Box 1143 ,Kitui. 90200 Kitui County, Along Kilunja Street,
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Requirements
- Diploma in Business Administration, Office Administration, Customer Service, or a related field.
- Minimum 2–3 years' experience in a receptionist or front office role.
- Certificate in Customer Service, Public Relations (PR), or Administration is an added advantage.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Strong communication and interpersonal skills.
- Well-presented, professional, and customer-oriented.
- Certificate of Good Conduct is an added advantage.
- Digital marketing skills are an added advantage.
Responsibilities
- Welcome and attend to patients, visitors, and clients professionally.
- Receive, screen, and direct telephone calls and respond to inquiries.
- Register and direct patients to the appropriate hospital departments.
- Provide accurate information about hospital services, operating hours, and procedures.
- Schedule appointments and support patient flow and front office coordination.
- Maintain accurate visitor records, appointment logs, and other administrative documents.
- Handle incoming and outgoing correspondence and emails.
- Maintain a clean, organized, and welcoming reception area.
- Protect patient confidentiality and comply with hospital policies and procedures.
- Support customer service initiatives and handle patient concerns courteously.
- Assist with basic digital marketing and communication activities when required.
- Perform other relevant administrative duties as assigned.