Receptionist, Front Office / Guest Services
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Industry Consulting Founded N / A Type Private Website http://jantakenya.com/ Address P. O. Box 62886 00200 Nairobi, Nairobi, Kenya
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Key Responsibilities
- Welcome guests and support registration and check-in
- Assist with check-out, approved payments and receipt issuance
- Provide guests with information and coordinate requests
- Handle guest concerns professionally and escalate where necessary
- Maintain accurate guest records, logs and shift handovers
- Protect guest privacy and report safety or emergency concerns
What we’re looking for:
- Certificate or Diploma in Hospitality, Front Office Operations or a related field
- At least 2 years’ relevant reception or front office experience
- Hospitality experience is highly preferred
- Strong guest service and communication skills
- Professional, calm and welcoming presentation
- Good attention to detail and discretion when handling guest information
- Strong teamwork, integrity and awareness of guest safety