Regional Training Officer

Key Responsibilities

• Lead the end-to-end onboarding journey for new sales teams in your region by facilitating structured orientation, embedding SunCulture’s sales process, and ensuring agents are equipped to succeed within their first 30–60 days.
• Design and deliver a region-specific training strategy aligned to national sales goals, incorporating digital modules, live sessions, and field immersion — with continuous iteration based on agent performance trends.
• Use sales performance data (via BI and LMS) to build personalized training plans for field sales teams, with clear learning goals, field mentorship, and follow-up milestones.
• Own field coaching as a core function by conducting routine shadowing visits, modeling desired sales behaviors, and providing timely, actionable feedback to improve productivity and customer experience.
• Collaborate with Regional Sales Managers and Sales Team Leads to identify skills gaps, build targeted interventions, and co-own performance improvement for underperforming clusters.
• Support recruitment efforts by participating in assessments and agent interviews, ensuring selection criteria match field realities and competency expectations.
• Drive agent lifecycle management by engaging in retention check-ins, capturing training impact, and contributing to agent recognition and career growth conversations.
• Develop, digitize, and maintain training content on the Learning Management System (LMS), ensuring ease of access, completion tracking, and compliance with SunCulture standards.
• Champion systems adoption within the sales team by demystifying tools, supporting training needs, and driving field confidence in using SunCulture’s digital ecosystem.
• Track training budgets and resource usage, ensuring all activities are cost-effective, high impact, and aligned to SunCulture’s sales strategy and training philosophy.

Key Requirements

• Passionate about developing others’ capabilities and empowering those around you.
• Willing to gain experience in ‘doing’ what is being asked of others before learning how to train it.
• Effective communicator in front of small-medium sized groups of people.
• Comfortable with ambiguity and experience working in a dynamic environment.
• Have discretion in using budgetary allocations for the region and/or department
• Experience in solar/ off-grid pump systems would be an advantage.
• Experience working in a start-up would be an advantage.
• Experience training experientially would be an advantage
• Work experience as a sales agent is an added advantage

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