Renewals/Collections Officer

TrailMyCar is a vehicle tracking and fleet management company based in Nairobi, Kenya. We provide innovative tracking and security solutions to individuals, SMEs, and corporate clients across the country.

We are looking for a proactive and well-organized Renewals & Collections Officer to support our subscription renewal process.

Job Purpose:

• To proactively remind clients of upcoming subscription renewals for their tracking devices, follow up on outstanding renewal payments, maintain accurate records, and ensure continuity of service while upholding professionalism and excellent customer relations.

Key Responsibilities:

• Contact clients to remind them of upcoming tracking service renewals.
• Follow up on unpaid renewal invoices via calls, SMS, and email.
• Provide clients with renewal quotations and payment details.
• Maintain accurate records of all client communication and commitments.
• Update daily follow-ups and payment confirmations in the system.
• Liaise with the Finance team to confirm payments and reconcile accounts.
• Escalate long-outstanding or unresponsive accounts as per company policy.
• Recommend service suspension where renewal payments remain unpaid.
• Prepare daily and monthly renewal performance reports.
• Maintain professionalism, courtesy, and client confidentiality at all times.

Minimum Qualifications & Experience:

• Diploma in Business, Finance, Accounting, or related field.
• At least 2 years’ experience in customer follow-up, renewals, credit control, or call center operations.
• Experience in subscription-based services is an added advantage.

Key Competencies:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good negotiation and follow-through skills
• High attention to detail
• Organized and target-driven
• Ability to handle objections professionally