Reservations Agent
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Job Description
- Handle inbound and outbound calls, emails, and online inquiries.
- Create, modify, and cancel reservations accurately in the PMS.
- Promote room types, packages, upgrades, and special offers to maximize revenue.
- Upsell and cross-sell services in line with revenue strategies.
- Provide accurate information about room availability, rates, facilities, and policies.
- Respond promptly and professionally to guest inquiries and complaints.
- Ensure a positive guest experience from first contact to confirmation.
- Maintain accurate guest profiles and reservation details.
- Any other duties as assigned
Qualifications
ALL about you:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Experience with Groups is advantageous
- Service oriented with an eye for detail
- Confident & articulate communication, relationship & networking skills
- Time management skills with the ability to multitask
- Entrepreneurial spirit with drive, ambition & high level of energy
- Passion for hospitality
- Experience in the Hotel Industry