POSITION SUMMARY

• Oversee accuracy of room blocks, reservations, and group market codes.
• Communicate company values and/or culture to new employees.
• Review and implement new Reservations procedures.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Respond to any challenges found for accommodating rooming requests.
• Set-up proper billing accounts according to Accounting policies.
• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

PREFERRED QUALIFICATIONS

• Education: Diploma/Degree in Hospitality Management or related Course 
• Supervisory Experience: Minimum of 3 years of experience (2 years in 5-star hotel)