Sales and Adminstration Assistant
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Are you a proactive, customer-focused professional with a passion for sales and administration? We are looking for dynamic individuals to join our client’s team as Sales & Admin Assistants based in Mombasa.
Key Responsibilities
- Attend to walk-in customers and provide excellent customer service.
- Conduct field visits to prospective and existing customers.
- Identify and pursue new business opportunities.
- Follow up on customer inquiries and convert leads into sales.
- Conduct post-sale customer satisfaction follow-ups.
- Market products through cold calling, prospecting, negotiation, and closing sales.
- Manage branch stock and coordinate replenishment.
- Handle cashiering duties, invoicing, and daily reconciliations.
- Coordinate repair and maintenance processes for customer equipment.
- Ensure efficient day-to-day branch operations.
- Prepare administrative documentation and correspondence.
Key Performance Indicators
- Achievement of assigned sales targets
- Customer inquiry conversion rate
- Customer satisfaction levels
- Accuracy in stock management
- Timely and accurate cashiering reconciliations
- Efficient branch operations
- Product knowledge and promotion effectiveness
Qualifications & Requirements
- Diploma or Degree in Business Administration, Sales & Marketing, Customer Service, or a related field.
- 2–4 years’ experience in sales, administration, customer service, or branch operations.
- Experience in ICT equipment or technical products will be an added advantage.