Sales and Marketing Executive

• The Sales and Marketing Executive is responsible for seeking out new business opportunities and managing relationships with existing clients and is therefore directly responsible for maintaining and expanding the company’s customer base. Major duties include selling new accounts, upgrading/cross-selling existing accounts, renewing accounts and providing superior customer service support.

Role and Responsibilities

Work requirements and tasks will be guided by the laid down policies and procedures which will be reviewed periodically but will fall broadly in the following Key Responsibility Areas (KRAs):

Main Duties

• Building and maintaining client relationships by supporting and satisfying client needs.
• Proactively communicate with existing clients to identify new opportunities to up sell, provide excellent customer services and ensure account renewals.
• Identifying and developing new business.
• Presenting and demonstrating the value of products and services by making cold calls, handling walk-in clients and telephone enquiries in an effective manner.
• Responding to requests for proposals (RFP) in a timely and accurate fashion.
• Following up with clients throughout the sales cycle to ensure that their needs are being met and to ensure sale closure.
• Working with customers to identify challenges that our products can solve.
• Handling customer complaints and negotiations.
• Debt collection.
• Staying current on business offerings and industry trends.
• Maintaining an up to date client database.
• Reporting on any matter in relation to sales and marketing.
• Any other official duties assigned by your line manager.

Key Result Areas

• High standard of personal integrity
• Business growth and sustainability 
• Client relationship management
• Debt collection
• Innovation & creativity

Experience Profile

• Minimum 2 years’ experience in sales and marketing.
• A Bachelor’s degree from a recognized university with relevant professional qualification is required.

Personal Attributes

• Outstanding interpersonal and communications skills.
• Excellent sales & negotiation skills.
• Proactive, hands-on, results-driven orientation required. 
• Professional demeanor and service oriented.
• Proficient user of Microsoft office, word and excel.
• Sense of ownership and pride in your performance and its impact on company’s success.
• Team player.
• Enthusiastic and passionate.