SD-WAN NOC Engineer - L1
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Location: Nairobi, Kenya
Working Hours: 24/7 Rotational Shifts
Experience: 1–3 years in Networking / NOC Operations
Reporting to: NOC Team Lead / NOC Manager
About the Role
- We are looking for an SD-WAN NOC Engineer to monitor and support multivendor SD-WAN environments, perform first-level troubleshooting, and coordinate incident resolution while maintaining network availability and customer SLAs.
Key Responsibilities
- • Monitor SD-WAN devices, WAN links, tunnels, alarms and network performance.
• Troubleshoot connectivity, packet loss, latency, routing and device issues.
• Log, prioritize and track incidents within agreed SLAs.
• Collect diagnostic information and escalate issues to L2 teams.
• Coordinate with ISPs, field engineers and customer teams for service restoration.
• Support device onboarding, replacements, post-change validation and shift handovers.
• Maintain incident updates, reports and troubleshooting documentation.
Required Skills
- Cisco Catalyst SD-WAN (Viptela): vManage, vSmart, vBond, cEdge/vEdge, OMP, TLOCs & IPsec.
- VMware SD-WAN (VeloCloud): Orchestrator, Edges, Gateways, DMPO & link monitoring.
- Fortinet Secure SD-WAN: FortiGate, FortiManager, FortiAnalyzer, SD-WAN & IPsec VPNs.
- Strong fundamentals in TCP/IP, subnetting, VLANs, DNS, DHCP, NAT and routing.
- Familiarity with CLI, ping, traceroute, monitoring and ticketing tools.
Qualifications
- B.E./B.Tech., BCA, B.Sc. IT/Computer Science, Diploma or equivalent experience.
- CCNA or relevant vendor certification is an advantage.
- Hands-on exposure to at least one listed SD-WAN platform preferred.