Shop Manager

Job Description

• Drive the Revenue & Profitability of the Shops within allocated Retail cluster
• Reports & Sales projections/planning
• Enforce SOPs across all Stores within the Cluster
• Manage the shops look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop
• Manage balance between consignment stocks and DFP sales with an objective of maximizing device sales
• Cash management: maintaining accuracy & integrity in EJaze, Tkash, cash reconciliations and reporting.
• Audit adherence to policies and procedures and take the necessary actions i.e. Team
• Training, execute stock takes, customer experience surveys

Internal & External Stakeholder Engagement

• Represent the company in relation with local authorities, proactive attitude to local authorities in order to seek business and promotional activities
• Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.
• People & Performance management – Drive performance culture, holding weekly meetings with the teams, manage staff welfare, manage staff retention/attrition/replacement

Requirements

• Bachelor’s Degree in Business, Marketing or related field
• Experience: 2 – 3 years’ experience in sales and retail management

Technical competencies:

• Sales management
• Customer relationship management
• Sales Negotiation
• Product Knowledge
• Planning and Organization

Core competencies:

• Customer focus
• Networking and building partnerships
• Influencing and negotiating
• Analytical thinking

Leadership competencies:

• Strategic orientation
• Business Acumen
• Results orientation
• Developing self/others