Shop Manager
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Industry Online Sales / Marketing Founded N / A Type N / A Website N / A Address
View All Jobs at Generations Techzone
The Shop Manager is responsible for overall day-to-day operations of the TechZone store, driving sales growth, managing staff performance, ensuring excellent customer experience, controlling stock, and safeguarding company assets while maintaining TechZone brand standards.
KEY RESPONSIBILITIES
- Sales & Revenue Management
- Drive daily, weekly, and monthly sales targets (phones, accessories
- Monitor sales performance and submit daily sales reports.
- Staff Management & Leadership
- Supervise sales attendants and support staff.
- Customer service and selling skills
- POS systems and payment methods
- Set daily targets and conduct morning briefs.
- Monitor staff discipline, punctuality, grooming, and professionalism.
- Customer Experience & Service
- Ensure customers receive friendly, knowledgeable, and professional service.
- Handle escalated customer complaints and resolve them promptly.
- Maintain a clean, organized, and attractive shop environment.
- Stock & Inventory Control
- Receive, verify, and record all stock.
- Ensure proper stock storage and display.
- Conduct daily spot checks and regular full stock counts.
- Reconcile physical stock with system stock and report discrepancies immediately.
- Ensure compliance with company policies, procedures, and SOPs.
- Coordinate with head office on supplies, maintenance, and operational needs.
KEY PERFORMANCE INDICATORS (KPIs)
- Monthly sales target achievement
- Customer satisfaction & complaint resolution
- Staff performance and discipline
- Cash and stock reconciliation accuracy
QUALIFICATIONS & EXPERIENCE
- Diploma or Degree in Business, Sales, Management, or related field.
- Minimum 2–3 years experience in retail management (electronics or phone retail preferred).
- Strong sales and customer service background.
- Experience managing a team and handling stock.
SKILLS & COMPETENCIES
- Strong leadership and people-management skills
- Excellent communication and negotiation skills
- High integrity and attention to detail
- Good understanding of smartphones, gadgets, and accessories
- Basic computer skills (POS, Excel, inventory systems)
- Ability to meet targets
- Will manage the shop's social media editing and posting