Skills Developer -Offshore
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Industry ICT / Telecommunication Founded 2011 Type Private Website www.isonxperiences.com/ Address Plot No. LR1870/1/176, ALN House, Eldama, Ravine Gardens, Off Eldama, Ravine Road, P.O. Box 200-00606, Nairobi
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The Skills Developer is responsible for the delivery of quality training programmes; and associated tasks relating to identification of training needs; updating of training material; administration of training and evaluation of participants. Works closely with other functions to identify training and development needs, suggest solutions and implement training programmes to promote achievement of business results. Key Skills Needed Bachelor degree in related fields of study Minimum of 2 - 3 years’ experience in BPO sector managing offshore clients Demonstrated excellent product knowledge Excellent customer service skills Enthusiastic; with a creative and interactive training approach Good at analyzing post-training trends Proficient in MS word, Excel and Power point. Excellent Communication; interpersonal and organization skills Good presentation and group facilitation skills Ability to prepare and deliver concise presentations go to method of application »