Supervisor

Responsibilities

• Oversee daily operations and service delivery.
• Supervise staff and ensure assigned duties are completed effectively.
• Coordinate guest arrivals, check-ins, check-outs and activities.
• Ensure guest houses, common areas and grounds meet required standards.
• Handle guest concerns and ensure timely resolution.
• Monitor housekeeping and general property upkeep.
• Monitor maintenance issues and coordinate timely reporting.
• Manage stock, assets and operational supplies.
• Verify deliveries and maintain accurate stock records.
• Oversee the Tandala shop, including stock and sales records.
• Supervise candle production and ensure quality standards are maintained.
• Monitor production materials, usage and wastage.
• Monitor cash and M-Pesa transactions and ensure proper records.
• Coordinate operational procurement and cost control.
• Ensure proper waste segregation and recycling.
• Prepare weekly and monthly operational reports.
• Support management in improving efficiency and service standards.

Skills & Requirements

• Diploma/Degree in Hospitality, Business Management, Operations or a related field.
• At least 3 years’ experience in hospitality, hotel, estate or similar operations.
• Strong leadership, organisation and problem-solving skills.
• Excellent communication and customer-service skills.
• Strong attention to detail and accountability.
• Ability to work independently and manage multiple operational areas.
• Willingness to work in Bisil, Kajiado County.
• Leadership and team supervision
• Guest service excellence
• Planning and organisation
• Problem-solving and decision-making
• Stock and asset management
• Financial and administrative discipline
• Attention to detail
• Communication and interpersonal skills
• Accountability and integrity
• Ability to work independently