Job Responsibilities:

Operate and manage the telephone switchboard to answer, screen, and direct incoming, outgoing, and interoffice calls effectively and professionally.
Ensure all inquiries are promptly and accurately resolved or routed to the appropriate department or personnel.
Maintain a comprehensive understanding of operational process to provide accurate information to callers.
Log and track calls, when necessary, and provide status updates as required.
Assist in emergency communications and prioritize urgent or critical calls in accordance with established escalation protocols.
Update and maintain the directory database regularly to ensure accurate and efficient call routing.
Handle sensitive and confidential information in a professional and secure manner.
Provide exceptional customer service and clear communication when responding to caller inquiries, requests, or complaints.
Follow all operational procedures for the proper use, maintenance, and troubleshooting of switchboard equipment.
Manage and prioritize high call volumes while maintaining professionalism and accuracy.
Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Minimum RequirementsRequired Qualifications:

High school diploma or equivalent.
1-3 years of relevant experience operating a telephone switchboard or working in a customer service role.
Excellent communication and interpersonal skills with the ability to professionally manage high call volumes.
Strong problem solving and multitasking skills with the ability to manage multiple incoming calls and prioritize appropriately.
Ability to maintain a professional and calm demeanor under pressure and during high stress situations.
Basic proficiency in telecommunications equipment and office related technology.
Must be in possession of a valid passport and be able to travel internationally.
Passport must be valid for a minimum of one (1) year or more at the time of hiring.
Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
Must be able to obtain and maintain facility credentials/authorization.
Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.

Preferred Qualifications:

Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce
A valid driver’s license to legally operate a motor vehicle. Valid country driver’s license. and passport.
Experience operating telecommunications systems for a government or military organization.
Knowledge of telecommunications troubleshooting and telephone system maintenance.
Ability to effectively manage and prioritize high call volumes.

Switchboard Operator

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