Systems Software Analyst

KEY RESPONSIBILITIES

• Gather and document business requirements, process flows and functional specifications.
• Validate requirements and translate approved needs into clear work items and acceptance criteria.
• Perform limited functional data analysis, mapping, validation and documentation.
• Support ERP and business system implementations, configuration, UAT and go-live activities.
• Coordinate testing, defect tracking, release support and user documentation.
• Monitor system health, support improvements and assist with business continuity testing.
• Manage helpdesk support and provide first- and second-line application support.
• Support software installation, upgrades, version control and licence records.
• Drive rollout and adoption of ERP and Microsoft 365 tools through user support and training.
• Support security controls, user access management and audit follow-up.

QUALIFICATIONS & EXPERIENCE

KEY COMPETENCIES

• Strong requirements gathering, business writing and communication skills.
• Working knowledge of ERP/business applications and Microsoft 365 tools.
• Basic SQL knowledge for querying and reporting.
• Strong analytical skills, accuracy and disciplined documentation.
• Sound judgement on security, access control and confidentiality.
• Ability to manage priorities, meet service levels and work independently.
• Professional teamwork, problem solving and continuous learning mindset.
• Bachelor's Degree with relevant professional certification in Computer Science, Information Technology, Computer Information Systems, Business Information Systems or a related field.
• Minimum 1-2 years' experience in application support, systems analysis or ERP end-user support.
• Exposure to ERP environments, user acceptance testing and helpdesk operations is an added advantage.
• Knowledge of Microsoft 365 tools; basic SQL for querying and reporting is desirable.