Tracking Clerk

KEY DUTIES / RESPONSIBILITIES

• Ensure all fleet tracking devices are active.
• Track fleet locations by GPS in real time/historically and share incident reports.
• Monitor driver speed, locations, distance, fuel use, areas visited, mileage, issues and vehicle usage; recommend fleet/usage/policy adjustments.
• Assist with fleet scheduling, forecasting and surveying current user trends.
• Ensure drivers comply with company regulations.
• Identify on-road exceptions/emergencies; liaise with the Logistics Planner/security on alternative routes and remedial action.
• Liaise with drivers, operations and management to ensure goods are delivered as ordered/directed.
• With the Logistics Planner/HOD, implement, maintain and support policies/processes for effective fleet operations.
• Support fleet-management digitisation; ensure no data loss/delays and accurate fleet information.
• Develop and present vehicle-tracking management reports to the Logistics Planner.

KEY OUTPUTS / DELIVERABLES

• Timely real-time fleet monitoring.
• Accurate, timely tracking reports.
• Boosted efficiency.
• Enhanced productivity.
• Cost control.

QUALIFICATIONS & EXPERIENCE

• Diploma/Bachelor’s Degree in IT, electronics, operations management or related field.
• Diploma/Bachelor’s degree in procurement, supply chain and logistics, or data analysis
• Relevant security training in military/police or another relevant field - Added advantage
• At least 2 years’ relevant tracking experience in the same industry. 
• At least 1 year’s hands-on weighbridge operations experience - Added advantage
• Experience in large-scale tracking environments such as fleet management. 
• In-depth knowledge of the latest electronic tracking systems.
• Current Police Clearance Certificate is mandatory.

KEY SKILLS & COMPETENCES

• Decision-making: Well-balanced judgement and logistical/management skills to mitigate operational threats/risks.
• Planning/organisation: Strong organisational, management and service-orientation skills; plan with little supervision, up-manage and seek support when needed.
• Accountability: Comply with service rules, regulations, policies and procedures; take full responsibility for actions/decisions.
• Technology awareness: Willingness to use automation; computer skills and basic familiarity with vehicle tracking systems and cars.
• Work under stress: Professional, courteous and effective in stressful environments.
• Communication: Give clear, concise oral/written instructions; high confidentiality.