Travel Planner
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Key Responsibilities:
- Timely and courteous response to enquiries from the global travel trade and direct guests
- Translating vague requests into well-crafted travel plans
- Curating personalized itineraries based on guest preferences and budgets
- Booking travel arrangements within East Africa, covering air, ground transport, accommodation, and more
- Ensuring accurate reflection of booking details in the system
- Providing real-time internal feedback on guest logistics
- Liaising with the finance team for timely collections with kindness
Key Qualities of the Successful Candidate:
- Driven, curious, and genuinely guest-focused
- Strong understanding of East African travel dynamics and logistics
- Exceptional attention to detail and accuracy
- Service-minded, with a natural desire to support and delight guests
- Clear and articulate communicator in both written and spoken English
- Independent, proactive, and self-motivated
- Empathetic, calm, and reassuring when handling concerns
- Able to maintain a light sense of humour even under pressure
- Strong alignment with Angama’s values: ubuntu, respect, honesty, courage, and joy
Key Qualifications:
- 3–5 years’ experience in the high-end safari travel space
- Strong knowledge of East African accommodation and travel logistics
- Experience using Tourplan, HubSpot, Safari Portal, or similar reservations and travel planning systems