Waiter- 5 Star Hotel

Job Summary We are seeking a professional, customer-focused, and energetic Waitress to join a dynamic hospitality team. The ideal candidate will be responsible for providing excellent customer service, ensuring guests enjoy a pleasant dining experience, and maintaining high standards of cleanliness and professionalism within the restaurant environment. Key Responsibilities Welcome and seat guests in a warm and courteous manner. Present menus and provide detailed information about menu items, beverages, and daily specials. Take accurate food and drink orders and relay them promptly to the kitchen/bar team. Serve food and beverages professionally and efficiently. Check on guests during meals to ensure satisfaction and address concerns promptly. Prepare and present bills, process payments, and issue receipts accurately. Maintain cleanliness and organization of dining areas, tables, and service stations. Ensure tables are properly set before and after service. Adhere to food safety, hygiene, and health standards at all times. Handle guest complaints professionally and escalate issues when necessary. Support team members to ensure smooth restaurant operations during busy periods. Participate in opening and closing duties as assigned. Requirements Certificate or Diploma in Hospitality, Food & Beverage Service, or a related field is an added advantage. Minimum 2 years’ experience as a waitress/server in a hospitality setup. Experience working in a 5-star hotel is mandatory. Strong communication and interpersonal skills. Excellent customer service and problem-solving abilities. Ability to work under pressure in a fast-paced environment. Professional appearance and positive attitude. Ability to work flexible hours, including weekends and holidays. Basic knowledge of POS systems is an added advantage. go to method of application »