Purpose

Administer, Initiates and progress claims in respect of maintenance reserves, warranties, guarantees and insurance for enhanced product quality and protecting the financial interests of the organization through effective warranty management.

Responsibilities

Maintenance Claims

• Compile from aircraft/engine components maintenance records, tasks qualifying for maintenance reserve compensation and initiate claims from respective Lessors.

Warranty Claims

• Compile from aircraft/engines/components maintenance records restoration, modification and inspection qualifying for warranty compensation and initiate claims to respective vendors for cost optimized.

Contracted terms claims

• Monitor deviations from contracted terms and initiate recovery measures for optimized product quality and cost.

Guarantee claims

• Track aircraft, engine, and component performance and MTBF/MTBRs and where below guarantee, initiates action to obtain compensation.

Insurance claims

• Collect data and initiate insurance claims through Kenya Airways insurance section for aircraft, engine and components damage incidents and losses.

Records

• Extract, compile and circulate entitlements and obligations of the company under each executed agreement for system awareness and distribution of monthly status reports on claims for system use.

Skills

• Strong Business acumen.
• Self-starter who can work with minimal direct supervision on both ad -hoc requests and core tasks.
• Strong analytical ability and attention to detail, excellent math skills a must.
• Excellent verbal and written communication skills and working knowledge of MS Excel, Word & Power Point programs.
• Ability to work a task to completion within predetermined time constraints is critical for this function.

Qualifications

• University Degree from recognized institution in Engineering or Supply Chain Management.
• Familiar with all corresponding repair, warranties, stores, inventory, technical, production and quality interfaces.
• Aviation Industry experience in supply chain is preferable Additional Qualifications.
• Proficient in examining large and complex datasets to detect trends and derive meaningful insights.
• Ability to understand complex contracts and summarize key terms.
• Strong working knowledge of aircraft maintenance is an added advantage.
• Successful completion of the Graduate Engineering Program will be an added advantage.
• 5 years working knowledge and experience preferably from aircraft maintenance or in a technical field.

Additional Information

• Assertive
• Good decision-making ability
• Strong team player
• Proactive (Bias for action and takes initiative)
• Have proven integrity, transparency and accountability
• Ability to handle multiple tasks without compromising quality
• Ability to work independently in fast paced environment
• Leadership quality
• Strong interpersonal communication skills
• Customer focused and quality consciousness

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