Description The duties and responsibilities shall entail: - Provide legal, governance, and regulatory advice to the Council and Management. - Coordinate Council induction, training, evaluation, governance audits, and implementation of the Council Charter and Code of Conduct and Ethics. - Facilitate Council and Committee meetings, including preparation and circulation of agendas, papers, m

Description Duties and responsibilities shall entail: - Coordinate the development, implementation, monitoring, review and evaluation of the Council's Strategic Plans. - Coordinate preparation, implementation and review of annual work plans, budgets and operational plans. - Coordinate development, review, dissemination and implementation of organizational policies, strategies, frameworks

Description Customer Experience Management - Coordinate front-office customer service operations. - Ensure customers receive timely, accurate and professional assistance. - Monitor adherence to customer service standards. - Handle escalated customer complaints and service issues. - Promote a customer-focused culture across the organization. Customer Feedback and Service Improvement