Assistant Customer Experience Officer
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Industry Government Founded 1995 Type Public Website http://www.helb.co.ke Address Anniversary Tower 19th floor, University Way P.O. Box 69489-00400 NAIROBI-KENYA
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Job Profile
- The job holder will be responsible for ensuring effective delivery of quality customer service to walk-in customers at Huduma Centres, email and telephone call inquiries across the country while ensuring effective delivery of quality customer service across the Contact Centre customer service channels (Inbound calls, Outbound calls, Emails, web chats, website, and social media), across the country and from diaspora customers.
Job Specifications
The duties and responsibilities of the officer will entail assisting in:
- Handling walk ins, incoming & outgoing calls, emails and social media service related enquiries;
- Ensuring all customer enquiries are accurately captured for closure and/or follow through;
- Ensuring escalated customer enquiries are closed and the customer updated;
- Disseminating the Board’s publicity updates in the event of any queries;
- Managing the reception desks; and vi. Guiding and directing customers.
Person Specifications
Minimum Requirements for appointment to the position are:
- Diploma in Communication, Public Relations, Journalism, Marketing, Social Sciences or equivalent from a recognized institution
- Proficiency in Computer
Skills Key Competencies and skills
- Public Relations skills
- Good communication skills in both English and Kiswahili
The Officers shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age
Application Email: : acxofficer@helb.co.ke