Call Center Agent
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Industry Banking / Financial Services Founded 2013 Type Private Website http://www.4g-capital.com/ Address Karen Road, Blixen Court, Nairobi, Nairobi, Kenya
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Key Responsibilities
- Action work queues and daily collection portfolios to ensure accounts remain within healthy policy limits.
- Contact defaulting customers to negotiate constructive arrears settlements while upholding quality communication standards.
- Manage incoming calls, resolve complaints, capture accurate call data, and troubleshoot customer requests efficiently.
- Achieve monthly collection targets while adhering to scheduled shifts and break patterns.
- Escalate complex cases (such as deceased or disabled customers) to management for sensitive handling.
- Maintain strong, strategic working relationships with internal teams and external stakeholders.
The Ideal Candidate
We are looking for a proactive, goal-oriented self-manager who possesses a passion for customer service and community impact.
Skills & Requirements:
- Education: Diploma or Bachelor’s degree in a business-related field.
- Experience: 1–2 years of call center or collections experience in retail or financial services is highly advantageous.
- Language Proficiency: Fluent in English (written and verbal); Swahili proficiency is a distinct advantage.
- Technical Skills: Computer literacy with exceptional attention to detail, time management, and organizational abilities.