Career Coach Front Office

Key Responsibilities

• Front Office Management: Welcome visitors and prospective students, respond to inquiries, and maintain a professional, friendly, and organised reception environment.
• Career Guidance and Counselling: Guide prospective students on available courses, entry requirements, career pathways, and training opportunities.
• Student Recruitment: Actively engage prospective students, parents, and guardians to promote enrolment and achieve assigned recruitment targets.
• Lead Management and Follow-up: Record prospective student details, maintain accurate lead databases, and conduct timely follow-ups through calls, WhatsApp, and other approved communication channels.
• Enrolment and Admissions Support: Assist prospective students with applications, admission procedures, required documentation, and coordination with the relevant departments.
• Sales and Conversion: Convert inquiries into confirmed enrolments through effective communication, persuasion, product knowledge, and professional customer service.
• Reporting and Coordination: Submit daily reports on inquiries, follow-ups, conversions, and enrolments while working closely with the Head of Sales and Branch Manager.
• Professionalism and Customer Service: Maintain confidentiality, uphold institutional standards, provide accurate information, and ensure a positive experience for students and visitors.

Qualifications and Experience

• Diploma or Bachelor's degree in Business Administration, Business Management, Sales and Marketing, Communication, Counselling Psychology, or another related field.
• Strong communication, interpersonal, customer service, and persuasion skills.
• Good telephone etiquette, computer literacy, and proficiency in Microsoft Office.
• Experience in front office operations, customer service, sales, student recruitment, or career guidance will be an added advantage.
• Target-oriented, organised, professional, and able to work effectively under minimal supervision.