Client Success Executive
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Ideal Workplace Solutions (IWS) is looking for a results-driven Client Success Executive to join our team in Nairobi, Kenya.
This is a full-time, client-facing and commercially driven role for a professional passionate about client relationships, business development, consultative sales, and customer success.
The successful candidate will play a key role in:
- Building and managing strong corporate client relationships
- Driving new business, sales, and revenue growth
- Identifying and converting corporate opportunities
- Managing client onboarding and training coordination
- Driving client retention, repeat business, referrals, and partnerships
- Managing CRM records, sales pipelines, and follow-ups
- Identifying market opportunities and supporting business growth
What We're Looking For
- Bachelor's degree in a relevant field
- At least 5 years of relevant professional experience
- Proven experience in B2B sales, business development, client success, account management, or corporate relationship management
- Strong consultative selling, negotiation, presentation, and communication skills
- Experience working with corporate clients and decision-makers
- CRM experience; HubSpot and Zoho CRM knowledge is an added advantage
- Strong proposal, quotation, follow-up, and pipeline management skills
- Ability to translate client needs into relevant training and consultancy solutions