Credit Operations Recoveries Lead- Consultant
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Industry ICT / Telecommunication Founded N / A Type Private Website https://pezesha.com/ Address
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Location: Kenya (with oversight of Uganda portfolio)
Credit Process Development
- Improve, standardize, and document all credit and collections processes to ensure consistency, transparency, and accessibility.
- Implement recommendations from gap analysis to enhance portfolio quality.
- Provide structured feedback to Product, Tech, and Data teams to improve processes, customer experience, and repayment behavior.
- Ensure full compliance with CBK regulations (under DCP license) and data protection laws.
- Review and refine collections dashboards to improve usability and effectiveness.
- Ensure alignment of collections operations with internal credit policies and regulatory requirements.
Strategy & Portfolio Performance
- Design and implement effective, data-driven collections strategies aligned with portfolio goals.
- Participate in Credit Committee meetings, providing insights and strategic recommendations.
- Deliver weekly performance insights to support portfolio health and early risk detection.
- Contribute to board presentations, highlighting performance and strategy.
Capacity Building & Team Leadership
- Develop training materials and continuously upskill the credit and collections teams.
- Work closely with the Collections Team Lead to monitor and improve productivity.
- Recommend and implement tools to automate processes and improve efficiency.
- Design and implement incentive and commission structures to drive performance.
- Ensure strategic allocation of accounts based on collector strengths.
- Conduct weekly 1:1 performance reviews with team leads.
External Debt Collector (EDC) Management
- Conduct regular audits of EDC performance in Kenya and guide replication in Uganda.
- Establish clear workflows, communication channels, and accountability metrics for EDCs.
- Monitor EDC performance weekly and drive continuous improvement.
Uganda Market Support
- Hold weekly performance and strategy reviews with Uganda stakeholders.
- Support decision-making and escalate key risks to the Credit Committee.
- Monitor and report on Uganda portfolio health and recovery performance.
Cross-Department Collaboration
- Finance: Collaborate on risk identification and recovery planning.
- Uganda Team: Address productivity challenges and ensure role clarity.
- Data Team: Drive data experiments, track outcomes, and translate insights into action.
Reporting & Analytics
- Prepare and submit weekly reports on collections and portfolio performance.
- Track and ensure completion of action items from management discussions.
- Share performance insights and recognize top-performing team members.
Deliverables
- Updated and strengthened collections policy documentation.
- Cash flow monitoring and at-risk borrower reporting.
- Implementation of an automated collections platform integrated with LMS.
- Customer support escalation framework aligned with collections.
- Completed training materials and fully trained teams.
- Clearly defined and tracked collections KPIs.