Role Overview

• The People & Culture Coordinator plays a central role in supporting both the execution of people operations and the overall employee experience across the Company.
• The role sits at the intersection of HR, Legal, and Finance, ensuring that core people processes are aligned, accurate, and delivered in a timely manner. At the same time, it contributes to shaping a positive, well-coordinated, and engaging work environment by supporting communication, team interactions, and culture initiatives.
• This role requires strong attention to detail, ownership of tasks end-to-end, and the ability to work across teams to close the loop on key people-related processes, while fostering clarity, consistency, and a people-centered approach across the Company.

Key Responsibilities

Employee Lifecycle Management

• Coordinate end-to-end onboarding and offboarding processes, ensuring all documentation, approvals, and system setups are completed in a timely manner
• Facilitate employee setup and exit processes across internal systems 
• Maintain accurate, complete, and up-to-date employee records and documentation across systems and trackers
• Track probation timelines and support employee confirmation processes
• Ensure a smooth and consistent employee experience across all stages of the employee lifecycle

Contracting & HR Coordination 

• Collaborate with Legal to facilitate timely preparation and issuance of employee contracts (new hires, renewals, amendments)
• Ensure all contract details are aligned with internal approvals, budgets, and organizational policies before sharing with employees
• Maintain visibility on contract timelines, proactively tracking expirations, renewals, and amendments
• Coordinate follow-ups with stakeholders to ensure timely turnaround of contracts
• Maintain accurate documentation and records of all contractual changes for audit and compliance purposes

Payroll & Benefits Coordination

• Prepare and validate payroll inputs in collaboration with Finance, ensuring accuracy and completeness of employee data prior to payroll processing
• Maintain and regularly update employee benefits records, including medical cover and pension membership lists, ensuring all additions, removals, and changes are accurately captured
• Coordinate medical cover and pension updates with providers, ensuring member lists are current and aligned with employee data
• Serve as a point of contact for employee queries related to payroll inputs, benefits, statutory deductions, and insurance, ensuring timely resolution

Performance Management & KPI Coordination

• Coordinate end-to-end performance management cycles, including goal setting, check-ins, reviews, and confirmations
• Track completion and ensure alignment of KPIs to roles, departmental objectives, and organizational priorities
• Support managers and employees with timelines, guidance, and process clarity throughout the review cycle
• Monitor performance data and flag gaps, inconsistencies, or misalignments for review and action
• Support follow-through on performance-related actions, including confirmations and development needs

Talent Management & Development

• Support the coordination and implementation of talent management initiatives aligned to Companyal priorities and growth plan
• Coordinate end-to-end recruitment processes for designated roles, ensuring timely and well-aligned hiring decisions
• Contribute to strengthening the Company’s employer brand through candidate experience and engagement
• Support onboarding and integration of new hires to ensure a smooth and consistent employee experience
• Assist in identifying development needs across teams and coordinating relevant learning or training initiatives where applicable
• Support succession planning efforts by working closely with the CEO and leadership team to identify critical roles, potential risks, and development actions
• Maintain basic succession tracking (e.g., key roles, coverage, readiness) and support follow-through on agreed actions

HR Systems, Data & Reporting

• Maintain accurate and up-to-date HR data across systems (HRIS, Google Workspace, Slack), ensuring data integrity and consistency
• Reconcile staff records across systems to ensure alignment (active vs inactive staff, changes, updates)
• Generate and share regular HR reports (e.g., headcount, contracts, leave, performance tracking) to support operational and leadership needs
• Support preparation of people-related insights and reports for leadership to inform decision-making
• Identify data gaps and support continuous improvement of HR systems, reporting, and processes

Compliance, Policies & Process Ownership

• Support implementation and communication of HR policies, ensuring clarity and understanding across teams
• Ensure people processes are aligned with internal policies and applicable labor requirements
• Maintain complete, accurate, and audit-ready HR documentation (contracts, onboarding records, policy sign-offs)
• Support audit readiness and coordinate documentation required for internal and external reviews
• Identify process gaps and recommend practical improvements to strengthen consistency and compliance

Employee Experience & Culture

• Act as a point of contact for employee queries, ensuring timely and supportive resolution
• Support implementation of employee engagement and culture initiatives aligned with organizational priorities
• Coordinate internal activities, team check-ins, and culture moments to foster a positive work environment
• Design, coordinate, and track employee feedback mechanisms (e.g., pulse surveys, check-ins)
• Analyze feedback, identify key themes, and share insights to inform improvements in employee experience
• Promote consistency, clarity, and transparency in people-related communication across the organization

Document Management & Records Control

• Maintain and organize employee records across HRMIS and Google Drive, ensuring accuracy, completeness, and easy retrieval
• Ensure all employee documentation (e.g., contracts, onboarding records, policy acknowledgements) is properly filed, up to date, and consistently stored across systems
• Maintain alignment between HRMIS data and supporting documentation stored in Google Drive
• Support version control and proper organization of HR templates, policies, and standard documents within shared drives
• Ensure all records are audit-ready and compliant with internal documentation and record-keeping standards
• Uphold data privacy and confidentiality by ensuring secure handling and controlled access to sensitive employee information

Executive & Leadership Support

• Support the CEO in preparation for leadership meetings, bi-weekly company meetings and town halls
• Coordinate and consolidate people-related inputs, materials, and updates for leadership discussions
• Prepare and share people-related reports and insights to inform decision-making
• Track, document, and follow up on key action items arising from leadership and team meetings
• Support the communication of key people updates and initiatives across the organization, ensuring clarity and consistency

​​​​​​​Key Requirements

Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 3–5 years’ experience in HR Operations or People Operations & Culture roles
• Experience coordinating across functions (HR, Legal, Finance)

Desired Skills

• Strong ability to engage and work effectively with individuals across diverse teams, fostering collaboration and trust
• Ability to translate people data and insights into practical actions that support decision-making and process improvements
• Exceptional Company and coordination skills, with the ability to manage multiple priorities across functions
• High attention to detail and accuracy, particularly in documentation, payroll inputs, and data management
• Strong time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to interact professionally at all levels
• Problem-solving mindset, with the ability to identify gaps and follow through to resolution
• Strong stakeholder management skills to ensure alignment and smooth execution across teams
• Comfort working with HR systems and maintaining clean, reliable data
• Adaptability and flexibility in navigating evolving processes and Companyal needs

go to method of application »