Customer Care / Marketing Representative
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Qualifications and skills
- Minimum Certificate or Diploma in Customer Service, Marketing, Communication, Business Administration or a related field.
- Excellent communication in English and Kiswahili.
- Strong customer service, interpersonal and organisational skills.
- Computer literacy and familiarity with social media marketing.
- Ability to follow up enquiries and work towards agreed enrolment targets.
- Admissions, customer care, sales or marketing experience is an added advantage.
Responsibilities
- Respond to enquiries in person, by phone, email, WhatsApp and social media.
- Explain courses, entry requirements, fees and study modes accurately.
- Guide applicants through applications and admissions.
- Follow up prospective students and maintain accurate records.
- Support recruitment campaigns, outreach and college events.
- Assist with social media content and programme promotion.
- Handle complaints professionally and refer issues appropriately.
- Report on enquiries, follow-ups and recruitment outcomes.
- Maintain confidentiality and a professional college image.