Customer Care Officer
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Duties and Responsibilities
- Receive and attend to customer inquiries, complaints, and requests promptly and professionally.
- Provide accurate information about the institution's products, services, policies, and procedures.
- Handle customer complaints and ensure timely resolution or referral to the relevant department/office.
- Maintain records of customer interactions and feedback.
- Respond to telephone calls and walk-in customers.
- Monitor customer satisfaction and recommend service improvement measures.
- Follow up on customer concerns to ensure they are adequately addressed.
- Promote positive customer relations and uphold the institution's image.
- Coordinate with other departments to ensure efficient service delivery.
- Participate in public relations and customer awareness activities.
Requirement
- Diploma in either of the following fields:- Business Administration, Customer Service Management, Marketing or Public Relations
- Must have served in a customer care office setting for at least 2 years in a reputable institution
- Must have knowledge of use of office equipment
- Must be computer literate