Key Competencies 

• Excellent verbal and written communication skills. 
• Strong leadership, coaching, and team management abilities. 
• High emotional intelligence, empathy, and professionalism. 
• Strong problem-solving and conflict resolution skills. 
• Ability to analyze patient feedback and implement service 
• improvement strategies. 
• Strong organizational and decision-making abilities. 
• Ability to work collaboratively with multidisciplinary teams and external stakeholders. 

Requirements

Minimum Qualifications 

• Bachelor's Degree in Healthcare Management, Business Administration, Communications, or a related field. 
• Minimum five (5) years’ relevant experience, with at least two (2) years in a leadership role in an organization of similar size. 
• Strong understanding of customer service principles, patient engagement, and service recovery processes. 
• Knowledge of hospital operations, patient care workflows, and healthcare compliance standards. 

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