Customer Retention Executive Nairobi 4 Positions
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Industry ICT / Telecommunication Founded N / A Type N / A Website N / A Address
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KEY RESPONSIBILITIES Proactively engage and retain customers Identify at-risk clients & implement retention strategies Follow up on issues and ensure resolution Support onboarding and ongoing customer engagement REQUIREMENTS & SKILLS CORE FUNCTIONS Bachelor's Degree (Business, IT, Telecom or related) At least 2 years in customer service/retention Support across Vilcom services Monitor churn & customer satisfaction Coordinate with SOC & technical teams for issue resolution Ensure consistent customer communication & experience Knowledge of CRM, ISP services & customer lifecycle Strong communication & problem-solving skills go to method of application »