Customer Service Officer
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Industry Healthcare / Medical Founded 1997 Type Private Website http://lionsloresho.org Address Kaptagat Road , Loresho, Nairobi, Kenya, 66576-00800
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KEY DUTIES AND RESPONSIBILITIES
- Respond to customer issues in a timely manner and in line with the organization's policies.
- Manage a large number of calls and emails.
- Use all forms of communication to build, maintain, and manage the hospital's reputation.
- Communicate key messages clearly to clients to ensure comfort and maintain goodwill.
- Monitor publicity, conduct research on client concerns and expectations, and report findings to management.
- Liaise with colleagues and key spokespeople while serving as a link between customers and departments.
- Resolve customer requests, questions, and complaints by analyzing situations and using resources effectively.
ACADEMIC QUALIFICATIONS AND ESSENTIAL ATTRIBUTES
- Bachelor's Degree or Diploma in Public Relations/ Customer Service from a recognized institution.
- Multi-task oriented.
- Excellent communication skills and problem-solving abilities.
- Experience in a hospital set-up will be an added advantage.
- 2 years' experience in the same field.
- Interpersonal skills.
- Professionalism and integrity.