• We’re an Energy Services company offering Smart Metering, Water & Electricity Utilities Billing, Energy Management & Renewable Energy Solutions for residential, commercial & industrial customers.
• We're looking for someone who is naturally empathetic, highly organised, and quick on their feet, someone who is passionate about delivering exceptional customer experiences, solving problems, and thrives in a fast-paced environment.
• If you've knowledge within Real-Estate sector: - Construction, Property Management, Building Services Maintenance , Electrical or Plumbing that will be an added advantage. We'd love to hear from you.

Role Overview

• We are looking for a sharp, empathetic, and highly organised Customer Support Executive to join our growing CS team. This is a hands-on role at the front line of our customer interactions: handling inquiries, resolving issues, managing escalations, and ensuring every customer feels heard, helped, and confident in M-PAYA.
• The ideal candidate should understand how to navigate urgency without losing empathy, and is comfortable working with CRM tools and support platforms.

Key Responsibilities

• Customer Support and Issue Resolution
• Escalations and Cross-Functional Collaboration
• Documentation and Tools
• Quality and Continuous Improvement