Debt Collector

Job Description:

• Actively pursue overdue accounts using phone calls, SMS, email reminders, and field visits.
• Maintain up-to-date customer contact records, ensuring all collection communications are logged.
• Follow up on bounced cheques, dishonored payments, and pending postdated cheques.
• Negotiate payment plans with defaulting clients and ensure adherence to agreed terms.
• Collaborate with the Credit and Collections Supervisor to identify high-risk accounts and recommend appropriate action.
• Update QuickBooks/ERP with payment commitments, follow-ups, and receipts once payments are made.
• Coordinate with Sales and Customer Service to resolve billing disputes that delay collections.
• Ensure all customer reconciliations are complete and accurate before account closure or escalation.
• Generate weekly reports summarizing collections progress, aging analysis, and delinquent accounts.
• Support the Credit and Collection Supervisor in implementing new collection strategies and automation tools.
• Ensure compliance with ETIMS, KRA, and internal audit requirements for receivable documentation.
• Assist in developing and refining customer credit profiles and flagging recurring defaulters.
• Participate in monthly receivables review meetings, presenting insights and recommendations.
• Support in legal recovery processes by preparing accurate account statements and evidence for external agencies or lawyers.
• Build and maintain strong relationships with clients to promote timely payments and long-term trust.

Minimum Requirements:

• Diploma or Degree in Finance, Accounting, Business Management, or related field.
• CPA I or equivalent qualification will be an added advantage.
• Minimum 2–3 years experience in debt collection or accounts receivable management in a fast-paced environment.
• Proven success in negotiating payment plans and handling difficult customer conversations.
• Experience working with QuickBooks, ERP systems, or CRM-based collection tools.
• Familiarity with ETIMS compliance, reconciliation processes, and debt follow-up reporting.