Dispatch Assistant

Responsibilities

• Assist in planning, scheduling, and coordinating daily dispatch and delivery activities.
• Ensure timely loading and dispatch of finished goods to customers.
• Track fuel consumption of all company trucks and prepare accurate monthly reports.
• Ensure timely renewal of all vehicle documents, licenses, insurance covers, and county permits.
• Handle police-related issues involving company vehicles and drivers.
• Monitor attendance and performance of drivers and turn boys while on route through random calls and verification.
• Address staff concerns raised by drivers and turn boys and escalate appropriately.
• Report all accidents involving company trucks to the insurance company promptly and accurately.
• Follow up with the insurance company for timely processing and reimbursement of claims.
• Maintain accurate dispatch records, delivery notes, proof of delivery (PODS), and other documentation.
• Assist in investigating and resolving customer complaints related to deliveries.
• Support the Dispatch Manager in preparing monthly dispatch performance reports.
• • Account for all petty cash issued to staff.
• • Perform any other duties as assigned by the Dispatch Manager.

Requirements

• Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 2-3 years of experience in dispatch, logistics, or fleet operations, preferably in a manufacturing environment.
• Good knowledge of transport regulations, insurance claims, and fleet management.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office (especially Excel) and basic dispatch or tracking systems.
• Ability to work under pressure and handle multiple tasks effectively.