Field Recovery Agent
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Industry Banking / Financial Services Founded 2013 Type Private Website http://www.4g-capital.com/ Address Karen Road, Blixen Court, Nairobi, Nairobi, Kenya
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Why This Role Matters
- As a Field Recovery Agent, you are vital to sustaining our mission. In our ecosystem, collections are not about rigid enforcement; they are about helping entrepreneurs recover, rebuild, and succeed while safeguarding the financial health of our organization. You will combine relationship management, empathetic negotiation, and field strategy to
- turn challenging situations into opportunities for customer recovery and long-term success.
Key Responsibilities
- Proactive Account Management: Oversee assigned delinquent customer portfolios to ensure timely payment recovery while consistently achieving daily and monthly performance targets.
- Ethical Recovery & Problem Solving: Investigate customer queries, resolve disputes, and develop practical, personalized repayment solutions that balance customer needs with commercial outcomes.
- Field Engagement & Stakeholder Collaboration: Conduct field visits to engage customers directly, prepare post-visit action plans, and collaborate with branch teams, Call Centre staff, local administration, and community leaders to support recovery efforts.
- Reporting & Compliance: Maintain precise collection records and customer documentation while adhering strictly to regulatory standards, company policies, and ethical collection practices.
Who You Are
- We are looking for resilient, solution-focused professionals who combine strong commercial acumen with deep empathy and integrity.
Qualifications & Requirements
- Education: Diploma or Degree in a Business-related field.
- Experience: Mandatory experience in debt collection, with a strong background in customer engagement.
- Skills: Outstanding negotiation, communication, and interpersonal capabilities coupled with sharp problem-solving skills and attention to detail.
- Flexibility: Willingness to relocate and work anywhere within Kenya.
- Discretion: Demonstrated ability to handle confidential customer data with complete integrity.
Desirable Strengths
- Experience in microfinance, financial services, or unsecured MSME lending.
- Proven track record in field collections and engaging local community stakeholders.
- Knowledge of credit risk management and portfolio recovery strategies.