Front Office Manager
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Industry Hotels & Restaurants Founded 2010 Type Private Website www.trianumhotels.com Address No. 11 Othaya Road, Nairobi.
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Key Qualifications
- Degree/Diploma in Front Office Management
- 5+ years' Front Office supervisory experience in a large hotel/resort Strong people & customer care skills
- Proficient in Micros/Hotsoft, Excel, Word, Outlook.
Key Responsibilities
- Supervise daily front office activities (reception, reservations, concierge, cashiering)
- Manage rates, forecasts & yield
- Ensure smooth check-in/out and VIP recognition
- Handle guest complaints
- Train and monitor front office staff performance