Head of Service

Our client is a high-end safari lodge situated within a wildlife conservancy in Laikipia. They are seeking an experienced and professional Head of Service to take full charge of restaurant and bar operations, providing hands-on leadership to the Food & Beverage service team, reporting to the Lodge Manager/General Manager. The role is based within the conservancy on a live-in basis.

Key Responsibilities:

• Take full charge of restaurant and bar service, delivering consistent high-end guest experiences across breakfast, lunch, dinner, bush-meals and sundowners
• Lead, roster, train and manage the performance of the waitering and bar team, providing regular coaching and addressing issues promptly and fairly
• Prepare and oversee the service of cocktails, wines, spirits and beers, including developing signature cocktails
• Control bar and F&B stock, ordering and supplier coordination, monitoring wastage and costs
• Uphold cleanliness, hygiene and presentation standards across all guest-service areas
• Liaise between kitchen, service team and lodge management, and lead service for special events and private dinners

Qualifications and Competencies

• Diploma in Food & Beverage Service, Hotel Management or Hospitality from a recognised institution; Bartending/Mixology or WSET certification an added advantage
• Minimum 5 years' combined waitering and bartending/mixology experience, including at least 2 years at supervisory or management level
• Proven service leadership within a safari lodge, luxury camp, remote hotel or similar high-end environment
• Strong cocktail and mixology knowledge, with a solid working understanding of wines, spirits, beers and bar presentation
• Ability to lead, train and motivate a small F&B team, staying calm and organised under pressure
• Confident spoken English and clear communication with international, local and VIP guests Professional, honest and responsible, with good references and willingness to live and work within a wildlife conservancy