Kilishop Manager
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Industry Internet / E-commerce Founded 2014 Type Private Website http://www.kilimall.co.ke/ Address 3rd floor Towers,Lenana, Lenana Rd, Nairobi, Kenya
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Key Responsibilities:
- Recruit and onboard KiliShop agents
- Expand pickup station network
- Ensure partner compliance and engagement
- Monitor order delivery performance
- Manage aftersales and customer collections
- Validate commissions and partner payments
- Improve operational efficiency and customer satisfaction
- Lead regional operations teams
- Track team performance and KPIs
- Prepare reports and resolve escalations
Qualifications
- Bachelor’s degree in Business, Logistics, Supply Chain, Operations, or related field
- 2+ years in logistics, e-commerce, or last-mile operations
- 2+ years in a leadership/management role
- Experience in business development and operations management
- Experience with pickup stations, agent networks, or courier operations is an advantage
- SOP development and process improvement
- Performance and KPI management
- Strong Excel, reporting, and data analysis skills